IT Operations Internship - Amsterdam
IT Operations Internship - Amsterdam
BUILD THE FUTURE
Duration: 5-6 months
Start date: August / September 2019
The internship assignment
As an Intern, you will collaborate with experienced technicians to help provide technical guidance within various levels. You will have the opportunity to provide our internal workforce with Software, Desktop hardware and infrastructure related support. You will achieve IT Operations operational objectives by maintaining current systems, records; evaluates, tests, and documents physical IT assets.
IT Answers Help Desk: Is responsible to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Tesla’s global IT infrastructure to provide for the growth of Tesla’s initiatives.
IT Answers Manufacturing Support: Is responsible to report to the MES Ops team and support the manufacturing floor for various needs of processing data, troubleshooting various IT issues, help maintain printers, review SOPs, and implement tactical support of changes.
IT Operations: Is responsible for the process of managing the day-to-day IT infrastructure including managing the provisioning, capacity, performance and availability of the computing, networking and application environment. They are also responsible for reviewing data and documenting process flows.
Learning goals & Tasks
With our ever increasing business, the scope of our IT support requirements continues to grow, and as such we are able to offer in interesting internship within our IT Operations Team. This is a unique opportunity to gain hands on experience of working within IT whilst working alongside knowledgeable IT professionals
Become experienced in face-to-face end users support mechanics
Develop analytic problem solving skills
Understanding the business requirements and how to resolve within timeframes as defined in the team’s SLAs and/or project requirements
This role is available across various Tesla locations in Amsterdam and Tilburg
Meet IT Operations service requirements by resolving low to medium priority needs of user/departments
Ensure quality results by executing prescribed steps in existing IT Operations documentation for problem resolution and given instructions
Maintain high availability to users to assist with day-to-day needs
Fluency in English (excellent written and verbal skills)
Currently working towards a BS, MS, or other graduate degree in a relevant engineering program (including, but not limited to: Computer Science, Computer Engineering, Electrical Engineering, Information Technology, and Information Systems)
Experience with the following; Windows, Mac OS, and Active directory
Knowledge and experience with ticketing systems
You must be self-managed and committed to working in a fast-paced environment
Professional and positive communication skills
Previous internship and/or project experience is a plus
Provide exceptional customer service
Student active status during the 6-month internship
Tesla is accelerating the world’s transition to sustainable energy. We design, manufacture, sell and service the world’s best solar technology, energy storage systems, and electric vehicles, providing customers the opportunity to generate, store and consume energy entirely sustainably.
Tesla is committed to hiring and developing top talent from around the world for any given discipline. Based in California, Tesla’s workforce spans across four continents. We work to build an inclusive environment in which all people, regardless of gender, race, religion, or background, can come to do their best work.
Our world-class teams operate with a non-conventional philosophy of inter-disciplinary collaboration. Each member of the team is expected to challenge and to be challenged, to create, and to innovate. We’re tackling the world’s most difficult and important problems—and we wouldn’t succeed without our shared passion for making the world a better place.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.