IT Operations Internship - Amsterdam

IT Operations Internship - Amsterdam

Job Category
Engineering & Information Technology
Location
Amsterdam Zuid-Oost, North Holland
Req. ID
48921
Job Type
Full-time
BUILD THE FUTURE

Location: Amsterdam

Duration: 5-6 months

Start date: August / September 2019


The internship assignment

As an Intern, you will collaborate with experienced technicians to help provide technical guidance within various levels. You will have the opportunity to provide our internal workforce with Software, Desktop hardware and infrastructure related support. You will achieve IT Operations operational objectives by maintaining current systems, records; evaluates, tests, and documents physical IT assets.


Team Overviews

IT Answers Help Desk: Is responsible to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Tesla’s global IT infrastructure to provide for the growth of Tesla’s initiatives.

IT Answers Manufacturing Support: Is responsible to report to the MES Ops team and support the manufacturing floor for various needs of processing data, troubleshooting various IT issues, help maintain printers, review SOPs, and implement tactical support of changes.

IT Operations: Is responsible for the process of managing the day-to-day IT infrastructure including managing the provisioning, capacity, performance and availability of the computing, networking and application environment. They are also responsible for reviewing data and documenting process flows.


Learning goals & Tasks

  • With our ever increasing business, the scope of our IT support requirements continues to grow, and as such we are able to offer in interesting internship within our IT Operations Team. This is a unique opportunity to gain hands on experience of working within IT whilst working alongside knowledgeable IT professionals

  • Become experienced in face-to-face end users support mechanics

  • Develop analytic problem solving skills

  • Understanding the business requirements and how to resolve within timeframes as defined in the team’s SLAs and/or project requirements

  • This role is available across various Tesla locations in Amsterdam and Tilburg

  • Meet IT Operations service requirements by resolving low to medium priority needs of user/departments

  • Ensure quality results by executing prescribed steps in existing IT Operations documentation for problem resolution and given instructions

  • Maintain high availability to users to assist with day-to-day needs


Requirements

  • Fluency in English (excellent written and verbal skills)

  • Currently working towards a BS, MS, or other graduate degree in a relevant engineering program (including, but not limited to: Computer Science, Computer Engineering, Electrical Engineering, Information Technology, and Information Systems)

  • Experience with the following; Windows, Mac OS, and Active directory

  • Knowledge and experience with ticketing systems

  • You must be self-managed and committed to working in a fast-paced environment

  • Professional and positive communication skills

  • Previous internship and/or project experience is a plus

  • Provide exceptional customer service

  • Student active status during the 6-month internship

About Tesla

Tesla is accelerating the world’s transition to sustainable energy. We design, manufacture, sell and service the world’s best solar technology, energy storage systems, and electric vehicles, providing customers the opportunity to generate, store and consume energy entirely sustainably.

Tesla is committed to hiring and developing top talent from around the world for any given discipline. Based in California, Tesla’s workforce spans across four continents. We work to build an inclusive environment in which all people, regardless of gender, race, religion, or background, can come to do their best work.

Our world-class teams operate with a non-conventional philosophy of inter-disciplinary collaboration. Each member of the team is expected to challenge and to be challenged, to create, and to innovate. We’re tackling the world’s most difficult and important problems—and we wouldn’t succeed without our shared passion for making the world a better place.

Learn More About Tesla

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.