对中国消费者的声明

各位尊敬的中国消费者

自从Tesla(特斯拉)正式进入中国市场以来,我们获得了来自您的强大支持和鼓励。 对此,我们深表感激!

来自消费者的信任是我们事业的基础,这些信任不仅仅是对特斯拉的认可,也代表着你们对环保的热爱和对能源的尊重,以及对电动车行业的支持。你们给了我们极大的鼓舞,也更坚定了我们致力为中国消费者打造卓越用户体验的决心。所以,请允许我们向您更清晰地介绍我们的业务模式与Tesla(特斯拉)电动汽车的销售方法。以保证每一位消费者都能享受到优秀的产品与完善的服务。

Tesla(特斯拉)在全球都是采用直销的模式,不授权任何经销商、分销商,或者其他第三方机构来销售我们的产品。这样的销售模式设计是为了最有效地保证我们的客户可以享受到优秀的产品和服务。如果您想了解我们的官方销售渠道,请直接联系我们:电话 400 919-0707 电邮 China@teslamotors.com

我们郑重地提醒中国消费者,如果您购买的Tesla(特斯拉)电动汽车不是从我们的官方渠道直接选购的,会极大地影响到您的后续使用和产品体验。为了保证特斯拉电动汽车在您所在国家或地区的使用体验并满足当地相关规定,我们都会为各地的车进行调试与设置认证。因此,这限制了我们对本国购买车辆所能提供的服务。目前,我们对Model S的保修政策也只限于车辆原购买的国家或地区。当然我们还是会为非本国销售的车提供维修服务,只是用户必须支付所有维修费用,包括相关零配件运输,及技术人员的差旅费用。这样做是为了保障我们的车能与原生产设置保持一致。如果把国外市场销售的车按本国标准改造或维修将影响Tesla(特斯拉)车辆的体验。

所以我们只会按原始的设置来维修相应车辆。例如,在美国销售的车,我们会按美国的标准进行维修。我们不会支持任何与原来销售地不同的标准对我们的车进行维修或改装

另外,我们不能保障非正规渠道进口的Tesla(特斯拉)电动汽车,可以在当地有良好的体验,尤其是在充电与无线网络连接方面。这也是因为Tesla(特斯拉)电动汽车仅是为原销售地生产和配置的。总而言之,Tesla(特斯拉)中国公司是唯一正规的Model S的销售渠道。 如果您遇到任何其它销售方式,请您联系我们。

再次感谢您对Tesla(特斯拉)电动汽车的认可,我们会持续努力为您提供优质的产品及服务。

Tesla Motors, Inc. 特斯拉电动汽车


A Message to Our Chinese Customers

First of all, we would like to thank Chinese consumers for your tremendous enthusiasm. Since we have launched pricing and opened our on-line design studio for orders in China, we have seen overwhelming interests. You have placed great trust in us, and we are honored. In return, we would like to reassure you our commitment to deliver the best possible customer experience to match our cutting edge electric car. Therefore, we would like to take a moment to explain some unique considerations about the sale of the Model S in China.

To date, it has been our experience that we can only accomplish the superior level of service that we desire if we deal with customers directly. It is important for customers to be aware of our direct sales model, and to be wary of anyone who claims to be a reseller, distributor, or any other agent for our cars – that is not how we operate. In fact, any customer unsure of who is offering a Tesla vehicle for sale should contact Tesla Motors directly at 400 919-0707 or China@teslamotors.com.

In addition, if you happen to purchase a Model S through anyone other than Tesla, your conditions of service may not be as good as they should be. Tesla is in the best position to ensure complete satisfaction with your new car. We build and certify our vehicles to the specific requirements and conditions of the market in which they are introduced. As a result, we must limit the type of warranty work that can be performed for vehicles imported from other markets. Specifically, subject to already established limitations, the warranty for the Model S is valid only in the country in which the car was originally purchased, and where the warranty was initially activated. Of course, we are willing to service a Model S imported from another country where we have a service presence, but the customer must bear all retail costs for any repairs, including, where necessary, any shipments of parts specific to the country where the car was initially bought, as well as associated time and travel expenses for specialized technicians. These conditions ensure that the vehicle is serviced in a manner consistent with the specifications according to which it was originally built. Modifying or altering vehicles built for one market to try to meet the unique requirements of another is not the best way to ensure the optimum Tesla experience.

For these reasons, we also can only repair vehicles consistent with the configuration for which they were originally built, or as specified by the country of certification. For instance, U.S. cars will be repaired and serviced only according to U.S. specifications. We cannot perform, or endorse, any modification to the car to conform to any other country’s standards, regardless of payment.

Finally, we do not guarantee the proper operation of a Model S imported from another country, which extends to aspects such as charging and connectivity. Again, this is because each Model S is designed specifically for the market for which that vehicle was built. To remove any doubt, just keep this in mind: The only legitimate vendor of a Model S is Tesla Motors. If you encounter any different sales scenario, please let us know.

The Tesla Motors Team

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